Account management

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The account management page is used to assign or reassign crowdfunding items to specific characters:[1]

Players are permitted to own multiple accounts, but are subject to rules relating to multi-boxing.[4]

Account transfers

Intrepid Studios will announce the migration steps for moving a account to Intrepid Studios over the coming weeks. All purchases and achievements will be preserved.[5]


Server reservations

Server reservations allow guild members as well as unaffiliated players to reserve character slots on a server starting in the Beta testing stages of the game.[6]

This would likely be utilized more so by guilds than that would be solo or unaffiliated players; and I believe that the solo player they may have friends that they want to play with. That's fine, they can also still with those friends do the reservation system, but the player who is just joining the game fresh and doesn't have a community that they're part of, I don't think they really mind in that regard and will not utilize that system.[6]Steven Sharif

Server transfers

Server transfers will not be possible initially. The developers intend to assess the impact on housing and other systems closer to launch.[7]

Name reservation

Name reservations were rewards for backing at the Pioneer level and higher and are currently available through the Voyager plus pre-order pack.[8][9]

  • Accounts will have name reservation tokens, that entitle its holder to reserve a name on a specific server when the reservation time comes.[7]

Name reservation priority

Name reservations will be allocated from the highest backer tier to the lowest backer tier.[10]

  1. קיקסטארטר backer tiers, highest to lowest.[11]
  2. מימון המונים בקיץ backer tiers, highest to lowest.[11]
  3. חבילות להזמנה מראש purchased from the web store.[11]

Within each tier, the name reservations are on a first-come-first-served basis.[11]

Name reservation availability

Name reservations will begin during אלפא-1.[12]


The current policy on multi-boxing (multi client) is that players are allowed to own multiple accounts, but may not launch multiple game clients from the same computer. Players may not use any software to automate character actions or mimic keystrokes.[4][13]

  • This was previously stated to be: If a user has a legitimate account and is not botting or using complex scripting then multi-boxing will be permitted.[14][15][16][17]

Multiple accounts and multi-boxing, that's a little bit difficult for me because it could be conceived as pay-to-win, because you can progress on a second character and you can then gift that progression to your primary character. In that scenario yes I can see the argument. However if the character progresses with the same amount of effort and time needed by the person who's playing and they maintain that progression on that character, then I don't consider it pay-to-win. I consider it a second account. So initially what I'm going to say is having multi-boxing capability will be allowed within Ashes of Creation. There are a few safety nets that I put in place that kind of restrict the ability for abuses that we've seen in other games.[16]Steven Sharif

Crowdfunding mounts

קיקסטארטר/מימון המונים בקיץ mount rewards are obtained and utilized by applicable backers in the following way:[2]

  1. Basic mounts are obtained through an early quest that is available to all players in starting areas.
  2. Players assign cosmetic skins to a character on their account from the account management page.
  3. The skin can then be applied to change the appearance of the mount that was earned in game.
    • This does not remove the skin itself. It can be applied again to any other applicable mount in the future.
    • Players may remove the skin from a character and assign it to another character on their account.
    • Skins can only ever be active on one character and one mount.

The Dawnbreaker mount skin is used in a similar fashion as described, but is only applicable to a certain class of mounts. Aquatic mount skins, like the Tidesnapper, are also used in a similar fashion, but are only applicable to the aquatic class of mounts.[2] FAQ

Q: What does this mean for my Ashes of Creation account with MY.GAMES moving forward?
A: In the coming weeks, we will announce the migration steps for moving your account to Intrepid Studios, rest assured all purchases and achievements will remain with your account.[5]
Q: What happens to my purchases on my MY.GAMES account moving forward?
A: The purchases and achievements you have on your MY.GAMES account will be migrated to the Intrepid Studios account management system.[5]
Q: What happens if I already have both a MY.GAMES account and an Ashes of Creation account?
A: If you currently own both an Intrepid Account and MY.GAMES account that you intend to migrate, you will be able to submit a support ticket and we will help to consolidate your accounts into one, if you so desire.[5]
Q: If I was a MY.GAMES customer, how can I purchase the individual monthly cosmetics that were not available through their website?
A: If you owned a pre-order package during the time of a desired individual monthly cosmetic, you will be able to submit a ticket through our customer support system, where we will then verify your eligibility to purchase the cosmetics and help to facilitate that purchase.[5]
Q: What will I need to do to play on European or Russian servers in the future?
A: You will need to ensure your migration in the coming weeks, and use your Intrepid account to access the game.[5]
Q: What does this mean for your regional and language support moving forward?
A: Intrepid Studios will be working to ensure proper localization in our supported languages as we build out our publishing operations in the EU.[5]
Q: If I don't want to transfer or migrate my MY.GAMES account, can I get a refund?
A: Any players who previously purchased their pre-order through MY.GAMES can submit a support request through MY.GAMES for a full refund.[5]
Q: What happens to my personal information associated with my MY.GAMES account?
A: When you migrate your account to Intrepid Studios, you will also be migrating the personal information associated with your account. If you would like to request that MY.GAMES removes your personal information, please reach out to their support team directly here.[5]


כבילה של ציוד

יתכן שתהיה כבילה של ציוד (BoE או BoP) אבל זה יהיה מקרה חריג ולא הכלל, מכיוון שזה מנוגד ליעדים של הכלכלה.[18]

הרבה ממה שחווינו במשחקים שבדרך כלל מגיעים לפנינו זה שהרבה דברים כבולים למשתמש והם כבולים לשחקן שלך... אצלנו במקום זאת, מעט מאוד יהיה כבול למשתמש. מעט מאוד מאוד. הרוב המכריע של הציוד- כן אתם תקבלו ציוד ממשימות כתגמול - אך לא נניח סט אחד שנמצא במבוך אחד ואתם חייבים לעשות את המבוך שוב ושוב. במקום זאת אנו רוצים להדגיש ממש את ההסתמכות על הכלכלה ועל בעלי המלאכה והלקטים והמעבדים כדי שיהוו את רוב מערכת הציוד במשחק, בשילוב עם פשיטות על בוסים עולמיים, ובוסים של מבוכים; לא קו משימה שחוזר על עצמו במבוך בודד.[20]Steven Sharif

See also